Returns & Exchanges Policy

 

Online Purchases Return & Exchange Policy

For online orders in the U.S., we accept items in new condition with original tags attached for a full refund. Return shipping is free for returns within the U.S

Regular Priced Merchandise

Returns

You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. After 30 days, we will no longer accept returns.

It takes around 6-10 days to issue your refunds. We appreciate your patience during this time.

Exchanges

The conditions for exchanges are the same as our conditions for refunds. Please reach out to exchanges@lafy.eco to intiate the exchange.

Sale Merchandise

Returns

Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. Sorry, no refunds to original form of payment for sale or discounted items.

Sale items marked with a discount of 50% or greater are final sale.

Exchanges

We are unable to accomodate exchanges for sales merchandise. All sales are final.

Return & Exchange Conditions

For All Returns Or Exchanges:

  • Items must not be washed, worn or damaged.
  • All original tags must be attached.
  • You must present a valid receipt.

 

GIFT CARDS

Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.

PAYPAL

Orders purchased via PayPal will only be eligible for a refund to your PayPal account when you mail them back to us. If you return items purchased via PayPal in store, we’ll exchange them or issue you merchandise credit.

AFTERPAY

Orders purchased on Lafy.eco via Afterpay will only be eligible for a refund to your Afterpay account when you mail them back to us.

Returning Multiple Items from single order

If you’re returning multiple items, please try to include all items in one box and use one Return Label (even if they arrived in separate shipments or boxes). The Return Label used must match the order for the items you’re returning.

Returning Items from Multiple Orders

If you’re returning items from multiple orders, please contact us at returns@lafy.eco to set up your return.

Order Cancellation

If you made an accident and would like to cancel an order, we could assist you at support@lafy.eco. We cannot guarantee that we could cancel the order before it gets processed, but we will try our best.